Accessibility

Private Policy:

Copyright 2021 © Refresh Wellness LLC. All Rights Reserved.

Refresh Wellness LLC is committed to protecting our customer’s privacy. Please take the time to review this notice which explains what information we collect about you, how we use it, and your rights. Refresh Wellness LLC  (“Refresh”, “we” or “us”) is the data controller of the personal data collected via or in connection with www.refreshsellfcare.com and any associated app or sites (the “Site”). 

We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include: Information you provide to us when you use our Site (e.g. your name, contact details, gender, product reviews, and any information which you add to your account profile); Transaction and billing information, if you make any purchases from us or using our Site (e.g. credit/debit card details and delivery information); Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media);  Information you provide us when you enter a competition or participate in a survey;  Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Site; and Other information necessary to provide the Site, for example we may access your location if you give us your consent. If you also shop in one of our stores, we may combine information you give us in-store (e.g. if you make a purchase or join our mailing list in-store) with the information above.

Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include: To fulfil your order and maintain your online account. To manage and respond to any queries or complaints to our customer service team. To personalise the Site to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity. To improve and maintain the Site, and monitor its usage. For market research, e.g. we may contact you for feedback about our products. To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so. For security purposes, to investigate fraud and where necessary to protect ourselves and third parties. To comply with our legal and regulatory obligations.

We rely on the following legal basis, under data protection law, to process your personal data: Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order). Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us). Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of the Site, to make it more interesting and relevant in respect of the products and offers on view. 

We love to communicate with our customers and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you. If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us (details below), clicking on the ‘unsubscribe’ link in any email, or updating your settings in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights). You may also see ads for our Site on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our Site). Where you see an ad on social media, this may because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites. 

We share customers’ personal data with third parties in the following circumstances: With other companies in our group of companies, as necessary to operate the Site. With our suppliers and service providers working for us, e.g. payment processors and delivery companies. With our professional and legal advisors. With third parties engaged in fraud prevention and detection. With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request. In the event that we sell any business assets, the personal data of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this Privacy Policy.  Otherwise where we have your consent or are otherwise legally permitted to do so. 

We use service providers based around the world. Consequently, your personal data may be processed in countries outside of USA, including in countries where you may have fewer legal rights in respect of your data than you do under local law. If we transfer personal data outside the USA, we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards, in particular America's standard contractual clauses. Please contact us if you would like more information about these safeguards.

We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future. 

This Site ensures that data is encrypted when leaving the Site. This process involves the converting of information or data into a code to prevent unauthorised access. This Site follows this process and employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are utilised to protect customer data when in transit to and from this Site over a secure communications channel. 

Our Sites uses cookies and similar technologies to provide certain functionality to the Site, to understand and measure its performance, and to deliver targeted advertising. Please see our Cookie Policy for further information about the cookies we use and how to amend your cookie settings.

You have certain rights in respect of your personal data, including the right to access, portability, correct, and request the erasure of your personal data. 

You also have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how to opt-out of marketing. 

We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.




Terms of Use:

 

Copyright 2021 © Refresh Wellness LLC. All Rights Reserved

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEB SITE (THE “WEBSITE”). USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS OF USE. IF YOU DO NOT ACCEPT THESE TERMS OF USE, DO NOT USE THIS WEBSITE.

The Website is owned and offered by Refresh Wellness LLC (“RW”) to you, the user, conditioned upon your acceptance without modification of the terms and conditions set forth herein (“Terms of Use”). Access and use of the Website is subject to the below Terms of Use and all applicable laws, statutes, and regulations. RW may revise these Terms of Use from time to time without further notice by updating this posting. Continued access to the Website by you will indicate that you accept these Terms of Use and any applicable revisions.

The Website is an online retail store where you can purchase “Refresh Beauty” brand owned by RW. All the information on the Website is not intended to provide medical advice. You should not construe RW’s any content on the Website or on the social media as any guarantee of any strategy, recommendation, treatment, action or application of any product. RW’s products are not intended to diagnose, treat, cure or prevent any disease.

The Website products information and therapies authorized in the United States, and is intended for a United States audience. If you live outside the United States, you may see information that is not available or authorized in your country.

You need to be at least 18 years of age to use the website. If you are under the age of 18, you can use the Website only under the supervision of your parent or guardian who has agreed to the Terms of Use. If you do not qualify, do not use the Website.

RW can enforce its intellectual property rights to the fullest extent permitted under the law. The entire contents of the website and social media including but not limited to any materials related to and belong to RW, are protected by international copyright and trademark laws. RW owns or licenses the copyrights to all content on the Website, all of the trademarks, service marks, trade names, service names, products on the Website (“Content”). 

Reproducing any information contained on the website or on social media needs to be addressed to RW and permitted by RW. You can not use, modify, copy, reproduce, republish, upload, post, transmit, decompile, reverse engineer, disassemble, distribute or otherwise exploit any of the Content without the written permission of RW. You agree that you will not directly or indirectly export the Website or any Content in violation of any applicable laws and regulations of the U.S. or any other country.

You may return or exchange a product you purchase in unused condition to RW, and you will receive a refund of your purchase price. If you are not satisfied with your purchase due to any errors or inaccuracies, you may return it in accordance with our return procedure. Discounts and limited-time offers are not valid with other offers. 

You agree not to use the Website or the Content to: (1) restrict or inhibit other people from using the Website; (2) gain unauthorized access to other accounts on the Website. (3) collect or disclose any information except with RW’s permission; (4) impersonate or otherwise misrepresent any person or entity, or make false or misleading indications of fact. (5) You agree not to use the Website or the Content to upload unauthorized advertising, promotional materials; any form of unauthorized solicitation; any material that violates or infringes the rights of third parties; any virus or any programs tend to interrupt, destroy or damage the functionality of any computer software, hardware; any material that is unlawful, radically, threatening, hateful, harassing, abusive, harmful, defamatory, ethnically, obscene, sexually explicit or indecent. 

You agree to comply with all applicable laws, rules and regulations to use of the Website. You shall be responsible that your use of the website and content does not conduct or constitute a criminal offense, occur civil liability or violate any applicable law, regulation including, but not limited to, U.S. law in regards to the transmission of technical data. You agree to obey the policies connected to the Website. RW shall have the right, but not the obligation to monitor or review your conduct on the Website. 

Please read the Privacy Policy before submitting personal information to RW. Any information that you submit on the Website will be considered non-personal, non-confidential, and non-proprietary (except personal information, please also see our Private Policy). 

Your submission of personal information to RW constitutes your acceptance of all the terms of the Privacy Policy. Please contact us by email if you have any questions about this Private Policy. If you submit any information, ideas, know-how , materials to us on the website, you agree that RW is free to use them for any purpose. 

All functions, materials, content, information, techniques, intellectual properties on the website or available access through the website, are without any warranty, and are provided “as is”. You acknowledge that you alone are responsible for compliance under your local laws when using or accessing our website.

To the fullest extent permissible by law, RW and its affiliates make no warranties in regards to the website, content, information, functions or any materials made accessed through the website, or any third parties products and services, or any breach of other individuals’ unlawful behaviors, or any breach of security associated with transmission of information through the website or linked materials or associated functions. RW makes no warranties or representations to the completeness or accuracy on the website, functions, materials, information, content made accessed through the website. RW may change the website anytime. RW shall not be directly or indirectly responsible to you or any third parties claiming for any loss of profits, loss of data, any type of damage, use of the website. If you do not agree with our policies, please do not use, and do not access the website. 

You agree to hold harmless RW, its officers, directors, members, shareholders, employees, agents and representatives against all liability, demands, claims, costs, losses, damages, recoveries, settlements and any expenses. 

RW shall have the right to seek legal defense and control of any matter subject to indemnification by you regarding the problems of your use of the Website or the Content, any breach or non-compliance by you of these Terms of Use, and you shall not have any event settlement without the prior written consent of RW. The law of the state of Delaware shall govern these Terms of Use. RW has the right to all solutions available at law or in equity for violations of these Terms of Use, including the right to block access from a particular internet address to the Website.