Frequently Asked Qustions

We're here to answer your most pressing questions, always.

want to ask more? Go to our customer service to contact us.

GENERAL

Here is an answer.

OUR PRODUCTS

All products should be stored at room temperature, not in direct sunlight.

It depends the benefits you want to get from the products. Please see our product page for the detailed product information.

Yes. Our products do not contain animal byproducts. All our products are vegan. All our products are also cruelty free.

The FDA doesn’t approve skin topical products. Our products do not have the pre-approved by the FDA. Our product are not intended to diagnose, treat, cure, or prevent any disease. However, all our products are formulated with natural ingredients.

Most our products have shelf life of 18 months, but for optimal freshness and results, we recommend using within the first 6-12 months after purchase.

Our passion for natural and clean ingredients is our firm belief. We always do our best to pick ingredients that cultivated organically and sustainably with fair labor standards.

Our hemp extract with full spectrum contains less than 0.3% THC.

With zero THC products are also offered.

Our hemp grown in Oregon is regulated by the Oregon Department of Agriculture.

3rd party lab testing is also on every product. 

Our products are crafted in California.

Purity, potency and pollutants are tested. That means we test for the good stuff like cannabinoids and terpenes, and also test for the bad stuff like heavy metals, pesticides, solvents, mycotoxins and bacteria. We focus on transparency, product COA is on each product page.

Recommend to store our products in a cool, dry dark place for freshness of active ingredients.

SHIPPING

As soon as the shipping label is created, you will receive an email with tracking number.

Standard shipping U.S. domestic takes 3-5 working days.

Standard international shipping under certain amount is a flat rate $15.

Yes. Over certain amount of orders, international shipping can be free.

Domestic U.S. shipping under $35 is a flat rate $5.

Domestic U.S. shipping over $35 is free.

EXCHANGE OR RETURN

Free product exchange with original product conditions within 30 days of purchase. The products remain un-opened. Free product exchange for the same products or different products (with price differences)

For more details, contact care@refresh.shop

If you are not 100% satisfied with your purchase, your order can be returned within 30 days of delivery for a full refund of the product. The products remain unused and un-opened.

Please contact care@refresh.shop for more details.

PAYMENT

We accept all major credit cards.

Sales tax is applied upon your shipping destination and the products you purchase. All tax estimates will be shown at checkout.

PROMOTIONS & AFFILIATES

Currently, there is a monthly giveaway. Enter your email to test your luck to win free CBD products

Our system only accepts one promo code at a time.

Please see our affiliate program page for more details.